Application
This unit of competency covers providing customers with information relating to the features and benefits of cabinet designs and components, and advising on best fit to meet customer needs.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. | |||
1 | Confirm customer requirements | 1.1 | Customer requirements for cabinet design features are obtained and accurately documented | |
1.2 | Design requirements for cabinet with the customer are identified | |||
1.3 | Plans, drawings and any design details relevant to the customer enquiry are located and accessed | |||
1.4 | Services available and appropriate to the customer’s needs with the customer are confirmed | |||
2 | Provide technical information on design options | 2.1 | Cabinet design options are explained to the customer noting specific features and benefits of the layout and inclusions | |
2.2 | Technical information on all cabinet designs available is accessed and researched to ensure advice to customers is fully informed | |||
2.3 | Design brochures, drawings and other advisory materials are provided to the customer | |||
2.4 | Construction, installation and ordering details of the designs are explained to the customer | |||
3 | Provide technical information on cabinet components | 3.1 | Technical and product information on all cabinet fixtures are accessed and researched | |
3.2 | Relevant information brochures are located and provided to the customer and features of the components communicated effectively | |||
3.3 | Cabinet application methods are discussed with the customer | |||
4 | Suggest best design package to meet customer needs | 4.1 | Elements and principles of design are applied to examine the appropriateness of cabinet products for customer requirements | |
4.2 | Options are discussed with the customer to ascertain responses and preferences | |||
4.3 | Advice is provided on best option to meet customer requirements and preferences confirmed | |||
4.4 | Determine required quantities based on manufacturer specifications, plans and customer needs | |||
4.5 | Costs are calculated according to work policy and procedures | |||
5 | Complete cabinet design documentation | 5.1 | Customer details are recorded and checked for accuracy | |
5.2 | Details of design, fixtures, fittings and finishes for customer are documented according to workplace practice noting any special requirements or conditions | |||
5.3 | Formal order is placed and documentation provided to the customer |
Evidence of Performance
Engage customers to confirm cabinet requirements, including identifying all features required
Advise customers on the characteristics, benefits and limitations of various cabinet design features that suit their needs
Using customer feedback develop design solutions to meet their cabinet requirements
Use technical information to inform and cost a cabinet design to suit customer needs, document the final design, confirm with the customer and complete an order
Use mathematical ideas and techniques to correctly complete measurements, calculate area and estimate material requirements
Communicate ideas and information to enable confirmation of work requirements and specifications and the reporting of work outcomes and problems, interpret basic plans and follow safety procedures
Avoid backtracking, work flow interruptions or wastage
Work with others and in a team by recognising dependencies and using cooperative approaches to optimise work flow and productivity
Evidence of Knowledge
Construction processes for cabinet designs
Safe work practices
Documentation procedures
Quality checking procedures
Symbols and terminology on plans and drawings
Features of cabinet components
Principles and elements of design
Characteristics of materials, products and defects
Effects of finishes and finishing techniques
Appropriate mathematical procedures for estimation and measurement
Assessment Conditions
Assessors must:
hold training and assessment competencies as determined by the National Skills Standards Council (NSSC) or its successors
have vocational competency in the furnishing industry at least to the level being assessed with broad industry knowledge and experience, usually combined with a relevant industry qualification
be familiar with the current skills and knowledge used and have relevant, current experience in the furnishing industry.
Assessment methods must confirm consistency of performance over time rather than a single assessment event and in a range of workplace relevant contexts.
Assessment must be by observation of relevant tasks with questioning on underpinning knowledge and, where applicable, multimedia evidence, supervisor’s reports, projects and work samples.
Assessment is to be conducted on single units of competency or in conjunction with other related units of competency. Foundation skills are integral to competent performance in the unit and should not be assessed separately.
Assessment must occur on the job or in a workplace simulated facility with relevant process, equipment, materials, work instructions and deadlines.
Access is required to range of cabinet designs, products and specifications.
Foundation Skills
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency. Detail on appropriate performance levels for each furnishing unit of competency in reading, writing, oral communication and numeracy utilising the Australian Core Skills Framework (ACSF) are provided in the Furnishing Training Package Implementation Guide.
Range Statement
Specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Range is restricted to essential operating conditions and any other variables essential to the work environment. | |
Unit context includes: | work health and safety (WHS) requirements, including legislation, building codes, material safety management systems, hazardous and dangerous goods codes, and local safe operating procedures or equivalent work is carried out in accordance with legislative obligations, environmental legislation, relevant health regulations, manual handling procedures and organisation insurance requirements work requires individual to demonstrate some discretion, judgement and problem solving in a kitchen or bathroom showroom or similar environment where a set range of cabinet designs and components are available and basic technical and design information relevant to cabinets is used |
Customer requirements may include: | client aims and objectives, and criteria for evaluation function budget timelines consultation requirements brand preferences |
Design requirements may include: | storage appliances colour materials finish vanity, toilet, shower and bath requirements components, such as hinges, runners, handles, latches, taps, splashbacks, bench tops, spas, basins and bath doors, drawers and cabinet styles dimensions usage patterns quality |
Technical information may include: | cabinet standards for application in kitchens, bathrooms and other domestic settings product codes dimensions characteristics and qualities environmental specifications installation requirements ergonomic specifications quality operation warranties available colour range price construction of products care and maintenance requirements stain and dirt resistance product performance colour fastness, colour fading properties availability |
Elements and principles of design may include: | line shape form texture and colour balance proportion (symmetry and asymmetry) harmony contrast pattern movement rhythm unity style focus scale emphasis proximity alignment space ergonomics arrangement aesthetic relations tension development methods |
Personal protective equipment includes: | that prescribed under legislation, regulations and enterprise policies and practices |
Information and procedures include: | workplace procedures relating to the use of tools and equipment work instructions, including job sheets, cutting lists, plans, drawings and designs workplace procedures relating to reporting and communication manufacturer specifications and operational procedures |
Sectors
Kitchens and Bathrooms